CSSA Partners with Plume to Transform the Broadband Experience

Deliver a suite of Smart Home Services

CSSA will expand the distribution of Plume’s SaaS experience platform and digital services suites for smart homes and small businesses to utility providers across North America

LITTLE ROCK, Arkansas — Sept 15, 2021 – CSSA, a leading national supplier dedicated to utility-based broadband service providers, today announces its partnership with personalized smart services pioneer, Plume®. This new collaboration is designed to enable service providers operating in the utilities space to monetize smart homes and small businesses by providing access to new services that leverage broadband to provide – among many benefits – flawless, self-optimizing Wi-Fi connectivity, AI-enhanced cybersecurity, and unparalleled customer experiences.

As an authorized partner of Plume’s SaaS experience management platform, CSSA is licensed to market Plume’s best-in-class digital subscriber suites to service providers nationally:

For consumers: HomePass™ brings subscribers a new bundle of smart home services featuring flawless whole-home adaptive Wi-Fi, advanced parental & access controls, rock-solid cybersecurity, state-of-the-art Wi-Fi motion detection and more.

For small businesses: WorkPass™ delivers an intelligent workplace services suite that enables Small Business Owners (SBOs) to meet their networking, cybersecurity, guest analytics, business insights, marketing and advertising and employee management needs.

For service providers: Haystack™ provides an unparalleled back-end data prediction and analytics suite that is field-proven to significantly reduce operational costs and cut subscriber churn.

Mobile apps: Plume’s highly-rated HomePass and WorkPass apps – available for iOS® and Android™ – can be readily customized with the service provider’s branding, and put the subscriber in complete control of personalizing their services and digital experience.

CSSA will also act as a supplier of third-party OpenSync™ enabled Wi-Fi devices. All OpenSync-powered customer premise equipment (CPE) – including gateways, routers and extenders – can coexist on the same home network, irrespective of Wi-Fi generation or supplier, with plug and play simplicity, and provide out-of-the-box access to Plume’s cloud-based subscriber services. By choosing OpenSync, service providers gain access to wide portfolio of CPE which can resolve supply chain issues such as silicon shortages.

“By our Association joining together with Plume, we are now able to bring their best-in-class whole-home Wi-Fi software to our Members and customers. Broadband service providers have been looking for seamless, reliable, user-optimized and intelligent tools that their customers expect in 2021 and beyond. Plume delivers these tools in spades, improving the Wi-Fi experience and saving service providers significant expenses such as reducing truck rolls,” said John Brown, President & CEO at CSSA. “We are excited to support our industry in deploying Plume’s suite of cloud-based device management software and services.” 

“Plume is thrilled to support this new partnership with CSSA and expand the availability of our SaaS experience platform into the rapidly expanding utilities sector,” said Bob Lamb, Sr. Director, of Business Development, Plume. “In today’s modern age, where homes and businesses are more reliant than ever on ubiquitous, secure connectivity, it is imperative that service providers deliver an ever-expanding set of highly personalized experiences that meet subscribers’ evolving needs. Whether it’s flawless Wi-Fi, or AI-enhanced cybersecurity, Plume’s platform and services combined with CSSA’s world-class distribution, bring utility-based service providers a truly unique solution to increase ARPU and make significant operational savings.”

About CSSA

CSSA is a national supplier dedicated to utility based broadband service providers. Our portfolio includes leading products and services that help our Member/customers serve their local communities. From loading firmware on your broadband gateways, providing custom packaging and labelling services, configuring business voice systems and even providing technical support, our goal is to distribute industry specific products and provide related services that make it easier to be a local broadband service provider.

About Plume

Plume® is the creator of the world’s first SaaS experience platform for Communications Service Providers (CSPs) and their subscribers, deployed in more than 35 million locations globally. As the only open and hardware-independent, cloud-controlled solution, Plume enables the rapid delivery of new services for smart homes, small businesses, and beyond at massive scale. On the front end, Plume delivers self-optimizing WiFi, cyber-security, access and parental controls, and more. CSPs get robust data- and AI-driven back-end applications for unprecedented visibility, insights, support, operations, and marketing. Plume leverages OpenSync™, an open-source framework that comes pre-integrated and supported on the leading silicon, CPE, and platform SDKs.

Visit plume.com, plume.com/homepass, plume.com/workpass, and opensync.io.

Plume, HomePass, WorkPass, Haystack and OpenSync are either trademarks or registered trademarks of Plume Design, Inc. Other company and product names are used for informational purposes only and may be trademarks of their respective owners.