The 2020 STAR Conference will feature technology solutions that help broadband providers meet evolving customer demands.

Topics to include:

  • Showcase of Wi-Fi 6 Product Introductions
  • Residential Cyber Security Solutions
  • Video Detection, AI and Analytics
  • Open Sourced PBX System
  • New SIP Endpoint Solutions
  • Hosted PBX Solutions & SIP Trunk Services

Monday, April 20, 2020


Registration Open


2:30 – 3:30 PM

Cyber Security – Threats From the Outside

There are new and exciting Internet Applications that make our daily lives much easier. However, the dark side of being online and connect to the Internet is being susceptible to illicit, fraudulent, and dangerous individuals or entities out to exploit your personal data.  Attend this presentation by Zyxel to learn what we can do to protect ourselves.


3:30 – 3:45 PM



3:45 – 4:45 PM

The Business Case for Wholesale Cloud PBX

As business voice services become more commoditized, service providers are looking for better service delivery options.  Because of subscriber attrition and increasing cost to maintain current voice infrastructure, many service providers find it difficult to provide a feature-rich and profitable service.  In this session, ESI discusses the business case for wholesale hosted PBX as it compares to legacy premise equipment and hosting your own voice PBX offering.


5:15 – 6:30 PM

Welcome Reception for Attendees and Exhibitors



Tuesday, April 21, 2020

7:30 – 8:30 AM

Registration and Breakfast


8:30 – 9:15 AM

STAR General Session (for Broadband Service Providers)  

Come hear CSSA’s latest initiatives for “Keeping You in Gear” as we begin the day with an Association update and pre-view topics featured during the Nashville STAR Technology Conference.


9:30 – 10:30 AM

What’s next with Home Wi-Fi?

What is Wi-Fi 6? How does it work? How is this new Wi-Fi going affect my service and my subscribers? In this presentation by Zyxel, you’ll take a closer look at the latest products and solutions that will deliver higher bandwidths, increase coverage, and still provide connectivity for my existing Wi-Fi client devices.


ESI eSIP Portfolio Update- Bigger and Better

Building upon the eSIP platform, ESI has recently introduced new models to address all your customers’ needs.  The new eSIP models are BIGGER and BETTER.  There are new applications and features you will want to learn about.  Come see what’s new with ESI.


10:30 – 11:00 AM

Vendor Showcase Open


11:00 – 12:00 PM

Session To Be Announced


Edge Orchestrated CPE

Real world success!  Learn how Patton’s Cloud-Powered CPE enables rural service providers to migrate legacy services while capturing new market opportunities.


12:00 – 1:30 PM

Lunch and Vendor Showcase


1:30 – 2:30 PM

Comtrend and Router Limits Discuss Increasing Revenue with Advanced Internet Management 

Comtrend’s most popular gateways, together with Router Limits’ Internet Management software, enable a robust managed service offering for the end user. This session will cover how end-users can have greater control over their network activity, improved general health of their networks, and the ability to take advantage of parental controls when the kids leave the house. Come and learn how this real-world solution adds to your service options to increase revenue, reduce churn, and drive increased margin.


Poly:  Everything Needed to WIN as a Service Provider

Poly provides service providers with all the voice, data, and services needed to win any deal and compete in the ITSP world. Come see what is new in Video Conferencing, High end Audio Conferencing, Poly’s newest Teams Phones and the best headsets in the world.


2:45 – 3:45 PM

Gearing Up for the Managed Services Race

Fueled by meteoric IoT growth, Broadband TV, and cyber security threats, the residential connected device explosion sets the stage for an epic race. As managing the Wi-Fi network is above most subscriber’s pay grade, who better to harness and secure the home than You – the Broadband Service Provider. In this informative session, AirSoncis will unveil how AnyAccess, Enhanced Service Delivery Engine, SelFi, and Wi-Fi 6 place you in the pole position to take the Managed Services checkered flag.


New from Mitel

Mitel is excited to introduce the Virtualization of the Small Business- Mitel MiVoice Business with the Small Business Bundle. The Small Business Bundle will allow for support on other features like our 6900 phones. During this session we will show you why MiVoice Business wins along with the training and certification costs to you.  We will also be sharing details around Mitel’s Mass Notification, Revolution. Come hear about Mitel Revolution and how it can Revolutionize our customer’s communication in an emergency.


4:35 PM

Meet in Hotel Lobby

4:45 PM

Depart Hotel

5:00 – 6:00 PM

Networking Event for Attendees and Exhibitors at Jason Aldean’s Kitchen and Rooftop Bar (included in registration)




Wednesday, April 22, 2020

7:00 – 8:00 AM

Networking Breakfast


8:00 – 9:00 AM

A New Generation of WIFI Mesh Solutions

Introducing Cloud DECO from TP-Link.  Now ISP’s have a cloud portal for managed Mesh.   In this session you will learn how the new DCO solution can help you customize your customers’ network, easily install and remotely manage these cost-effective Mesh solutions.


What’s New in Video Surveillance

Learn about the latest technologies and developments in professional video surveillance equipment from Hikvision, the global leader in video surveillance solutions.   Surveillance technology is changing rapidly.  Make sure you are prepared for the next replacement cycle.


9:15 – 10:15 AM

Business Sales Forum


Session To Be Announced


10:15 – 11:00 AM

You Tell Us Closing Forum (for Broadband Service Providers)