SALES & TECHNICAL SUPPORT - REMOTE TECHNICAL ASSISTANCE - ON-SITE TECHNICAL CONSULTING
CSSA offers the following Professional Support Services to its Members
Telephone Technical Support
CSSA support experts provide comprehensive first-level telephone technical support for our full family of business system products. Our team works with authorized Member callers to assist in problem resolution. Our telephone technical support services include the following:
- Assistance in problem resolution
- Procedures for troubleshooting
- Manufacturer problem escalation
- Recommend procedures for installation and programming
CSSA is available for service affecting and non-service affecting problem resolution during regular business hours, Monday through Friday from 7:30 am to 5:00 pm CST, excluding CSSA holidays. Service affecting and non-service affecting problems can be escalated to manufacturer tier-two support by CSSA.
Telephone Sales Support
CSSA provides pre- and post-sales support to authorized CSSA Member/Affiliate resellers of business system products. Our sales and support team can assist authorized callers with the following:
- Marketing programs
- Competitive analysis
- New system configuration assistance
- Upgrade system configuration assistance
- Assist with Request for Proposal (RFP)
Remote Technical Assistance
Authorized Member/Affiliates may request the assistance of a certified CSSA technical service consultant for Remote Technical Assistance. Our team offers either dial-up or step-by-step assistance to provide the following:
- System programming for new installations, upgrades, and expansions
- Remote system administration
- Problem identification and resolution
- Remote diagnostics
- Delivery of software patches and updates
On-Site Technical Consulting
Authorized Member/Affiliates may request the assistance of a certified CSSA technical service consultant for on-site consulting services. CSSA provides the following types of on-site consulting services for authorized Member/Affiliate resellers:
Pre-Installation Services
Pre-installation services may include:
- On-site survey conducted by CSSA Technical Consultant
- Discussion of the preliminary site plan and additional equipment with the customer's facilities and space planning
- Review of the interfaces to CPE
- Assistance in coordinating the CPE pre-installation activities through conference calls (between all parties involved in the installation process)
- Review of the installation site environmental conditions (i.e., space location, commercial power, cabling, and grounding)
- Verification of the product order and other factors critical to the installation
Installation Services
Installation cost is estimated to meet the specific requirements for that location and equipment configuration as specified by the CSSA Member. Installation services include:
- Physical installation and setup of the product and related peripherals
- On-site verification activities
- System acceptance testing
Maintenance Services
Maintenance or Preventative Maintenance services may include the following items:
- Installation of patches
- System migration
- On-site assistance in problem recovery
- System verification
Call Today for Your Quote!
*Certain restrictions may apply.
Service terms, conditions and pricing are subject to change. Refer to on-site agreement for more details.
