RSI Webinar – Shadow Real Time Dashboard
December 20, 2011
RSI Webinar – Shadow Real Time Dashboard
Tuesday, January 17th, 10 AM CST and 2 PM CST
Shadow RTD is a browser based, multi-vendor real-time console that can monitor and analyze data from virtually any telephony platform or device (incl. ACD, Contact Center, Call Center, Voice Mail, SMNP, CDR, etc.). SHADOW RTD provides supervisors with instantaneous metric about the health of their communication facilities.
Triggers can be defined to highlight and alert on system overload, agent inactivity, long wait times, security breach, plus more which will help supervisors to enact the necessary corrective measures to ensure their facility is operating efficiently. Managers can view statistics for multiple communication facilities from one browser or be alerted via email, text message, audible alarm, screen flash and/or network broadcast. When SHADOW RTD triggers an event, a supervisor is poised to enact corrective measures ensuring that a contact center is operating efficiently.
SHADOW RTD provides supervisors with instantaneous metrics about their communication facilities and offers call center agents immediate feedback. Companies can improve contact center performance without having to rip and replace existing equipment.
View our product brief by clicking here!
Register by registering on our Members Only site, emailing insidesales@cssa.net or by calling 800.252.2772.
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